This artifact is an instructional guide for a company I use to work for, Urban Hot Pot. This instructional is directed to the management team on generating a customer service survey utilizing Qualtrics. This instructional goes step-by-step from creating an account to generating a link to send it to customers' emails.

This artifact showcases my knowledge of the marketing research application Qualtrics, but also my ability to tailor the application to work for a very specific audience. Additionally, this highlights my ability to be diligent and detailed. To create a successful and easy-to-follow instruction, I had to be very detailed in each step because if I did not, there likely would have been a lot of user errors.